Website & Pilot Terms
Last updated: 2 October 2026
These terms apply to your use of the Nortamy website and, where applicable, access to Nortamy during its pilot stage.
By using the website or participating in a Nortamy pilot, you agree to use the service in accordance with these terms.
1. About Nortamy
Nortamy is an organisational diagnostic service designed to help organisations understand where friction in everyday work consumes employee time and creates avoidable effort.
Nortamy is currently operating in an early pilot stage in the United Kingdom.
Questions about these terms can be sent to:
hello@nortamy.com
2. The Nortamy service
Nortamy enables participating organisations to create and distribute organisational work-friction Scans and generate analysis and Executive Reports from the responses received.
The service is designed to analyse patterns in work, processes and organisational friction. It is not designed as an employee performance-monitoring or individual assessment tool.
Features may be developed, changed or refined during the pilot stage as we learn from participating organisations.
3. Pilot participation
Submitting a pilot request does not guarantee acceptance into the Nortamy pilot.
Pilot participation is currently reviewed and agreed individually with participating organisations.
Where an organisation is accepted into a pilot, Nortamy may provide access to the application for agreed users within that organisation.
As an early-stage service, pilot participants acknowledge that features, terminology, workflows and functionality may evolve.
Any specific arrangements agreed directly with a pilot organisation may supplement these terms.
4. Accounts and access
If you are provided with access to a Nortamy account, you are responsible for keeping your account credentials secure and for activity carried out through your account.
You must provide accurate account information and must not knowingly allow unauthorised people to access the service using your account.
Access may be restricted or suspended where reasonably necessary to protect the service, its users or information processed through it.
5. Your responsibilities
Organisations using Nortamy are responsible for how they choose to use the service within their organisation, including communicating appropriately with employees who are invited to participate in a Scan.
You must not use Nortamy:
for unlawful purposes;
to deliberately collect information that is unnecessary for the purpose of the Scan;
to harass, discriminate against or unfairly target an individual;
as a substitute for appropriate individual employee performance or disciplinary processes;
to attempt to gain unauthorised access to Nortamy, another organisation’s information or the underlying systems;
to interfere with the operation or security of the service; or
to submit malicious software or content.
Employees participating in a Scan should avoid including names or other information that could identify themselves or another person in free-text responses.
6. Scan responses and reports
Nortamy is designed to identify organisational patterns rather than evaluate individual employees.
Customer users do not receive direct access through the Nortamy application to individual raw employee Scan responses. Nortamy instead uses responses to generate aggregated analysis and Executive Reports.
Reports are intended to support organisational understanding and decision-making. They should be considered alongside the organisation’s own knowledge, context and professional judgement.
Nortamy does not guarantee that every source of work friction will be identified or that implementing any intervention described in a report will produce a particular financial, operational, productivity or other outcome.
Figures concerning time, organisational impact and potential recoverability are diagnostic estimates based on participant responses and the Nortamy methodology. They should not be treated as audited financial figures or guaranteed savings.
7. AI-assisted analysis
Nortamy uses AI-assisted thematic analysis as part of producing Executive Reports.
AI-generated outputs form part of a structured Nortamy analysis process but may not always perfectly interpret every response or organisational circumstance.
Customers should use Executive Reports as decision-support information rather than treating AI-generated analysis as an automated decision about an individual.
More information about the handling of Scan information is available in the Nortamy Privacy Notice.
8. Sample and demonstration material
Nortamy may provide sample reports, demonstrations or example data to illustrate how the service works.
9. Intellectual property
The Nortamy website, application, methodology, branding, software, report design and other materials provided as part of the service are owned by Nortamy or its licensors, except where otherwise stated.
Access to Nortamy does not transfer ownership of those materials.
Organisations remain responsible for information they provide to Nortamy and retain any rights they hold in that information.
You may use Executive Reports produced for your organisation for your organisation’s legitimate internal business purposes.
You must not copy, reproduce, reverse engineer or commercially exploit the Nortamy service or methodology except where permitted by law or agreed with Nortamy.
10. Availability and changes
We aim to provide a reliable service, but we do not guarantee that Nortamy will always be available without interruption or error.
During the pilot stage we may update, maintain, modify or temporarily restrict parts of the service.
Where reasonably possible, we will seek to minimise disruption to participating organisations.
11. Privacy and data protection
Personal information is handled as described in the Nortamy Privacy Notice.
Where Nortamy processes information on behalf of a participating organisation, additional data-processing arrangements may be agreed with that organisation where appropriate.
Organisations remain responsible for ensuring that their use of Nortamy is appropriate for their circumstances and that employees receive any information they are required to provide about the purpose of a Scan.
12. Responsibility for decisions
Nortamy provides organisational diagnostic information and decision support.
Decisions made by an organisation using information from Nortamy remain the responsibility of that organisation.
Nortamy is not a substitute for legal, financial, employment, HR or other specialist professional advice.
13. Our responsibility
We take reasonable care in developing and operating Nortamy, but the service is provided during an early pilot stage and may contain errors or limitations.
Nothing in these terms excludes or limits responsibility where doing so would be unlawful.
These website and pilot terms do not create exclusions or limitations that override any specific written agreement entered into between Nortamy and a participating organisation.
14. Ending pilot access
Either Nortamy or a participating organisation may decide to end pilot participation.
Nortamy may also restrict or end access where the service is being misused, where continued access creates a security or legal risk, or where these terms are materially breached.
Questions about information held following the end of a pilot can be sent to hello@nortamy.com.
15. Changes to these terms
Nortamy is developing during its pilot stage, so these terms may change as the service and business evolve.
When we make changes, we will update the date shown at the top of this page.
If a material change affects an active pilot, we may also communicate it directly to the relevant organisation where appropriate.
16. Governing law
These terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction in relation to disputes arising from these terms, subject to any rights or rules that cannot lawfully be excluded.
Contact
Questions about these terms can be sent to:
hello@nortamy.com